Responsible Gaming

Our Commitment to Safe Gaming

We take responsible gaming seriously and have implemented various measures to protect our players. Our platform includes built-in tools and resources designed to help you stay in control of your gambling activities.

We comply with all Dutch gambling regulations and work closely with recognized organizations to promote responsible gaming practices throughout the Netherlands.

Setting Your Limits

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. These limits help ensure you never spend more than you can afford.

Time Limits

Manage your playing time by setting session duration limits. You can choose to receive reminders or automatically end your session after a specified time period.

Loss Limits

Establish maximum loss amounts for specific time periods to prevent excessive spending during gaming sessions.

Cooling-Off Periods

Take short breaks from gambling by setting cooling-off periods ranging from 24 hours to several weeks. During this time, your account will be temporarily suspended.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It's important to recognize the warning signs early and seek help when needed.

Warning Signs Include:

• Spending more money on gambling than you can afford
• Lying to family or friends about your gambling activities
• Feeling anxious, depressed, or restless when not gambling
• Chasing losses by gambling more frequently or with larger amounts
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money or using credit to fund gambling activities

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately.

Self-Exclusion Options

If you feel that gambling is becoming a problem, we offer several self-exclusion options to help you regain control.

Temporary Self-Exclusion

Temporarily exclude yourself from all gambling activities for periods ranging from one month to one year. During this time, you will not be able to access your account or receive promotional materials.

Permanent Self-Exclusion

Permanently close your account and exclude yourself from all future gambling activities on our platform. This decision cannot be reversed.

CRUKS Database

In the Netherlands, you can register with the Central Register of Exclusion of Chance Games (CRUKS), which prevents you from accessing any licensed gambling operator in the country.

Support and Resources

If you or someone you know needs help with gambling-related problems, there are several organizations in the Netherlands that provide support and assistance.

Professional Help Organizations:

• Verslavingszorg Nederland: National addiction care organization providing counseling and treatment
• GGZ Nederland: Mental health care organization offering specialized gambling addiction treatment
• Jellinek: Addiction treatment center with locations throughout the Netherlands
• Tactus: Regional addiction care provider offering online and in-person support

Helplines and Online Support:

• National Gambling Helpline: Free, confidential support available 24/7
• Online Chat Support: Anonymous counseling services available through various websites
• Support Groups: Local and online meetings for individuals and families affected by gambling problems

Tools and Features

Our platform includes various built-in tools to help you maintain responsible gaming habits:

• Account Activity Monitor: Track your gaming sessions, deposits, and spending patterns
• Reality Checks: Regular pop-up reminders showing how long you've been playing
• Quick Limit Adjustments: Easily modify your limits through your account settings
• Gaming History: Detailed records of all your gambling activities
• Customer Support: Dedicated team trained in responsible gaming practices

Age Verification and Protection

We strictly enforce age verification to ensure that only individuals 18 years and older can access our gaming services. Our robust verification process includes:

• Identity document verification
• Address confirmation
• Regular compliance checks
• Cooperation with Dutch authorities

Parents and guardians should be aware of their children's online activities and consider using parental control software to restrict access to gambling websites.

Financial Responsibility

Responsible gaming also means being financially responsible. Before you start gambling, consider these important guidelines:

• Only gamble with money you can afford to lose
• Set a budget and stick to it
• Never borrow money to gamble
• Keep track of your spending
• Don't chase losses
• Take regular breaks from gambling
• Consider gambling as entertainment, not as a way to make money

Remember that gambling should never interfere with your essential expenses such as rent, food, utilities, or other financial obligations.

Education and Awareness

Understanding how gambling works is crucial for making informed decisions. We encourage all players to educate themselves about:

• Game rules and odds
• Random number generators and house edge
• The difference between skill and chance
• Probability and statistics in gambling
• The risks associated with different types of games

Knowledge empowers you to make better decisions and helps maintain gambling as a recreational activity rather than a compulsive behavior.

Regular Account Reviews

We encourage all players to regularly review their gaming activities and account settings. This includes:

• Checking your spending patterns monthly
• Reviewing and adjusting your limits as needed
• Monitoring the time spent gambling
• Assessing whether gambling is still enjoyable
• Evaluating the impact of gambling on your daily life

If you notice concerning patterns or changes in your gambling behavior, don't hesitate to reach out for support or consider taking a break.

Getting Help

If you're concerned about your gambling or that of someone close to you, help is available. Taking the first step to seek support is often the most difficult, but it's also the most important.

Our customer support team is trained to provide assistance and can help you access appropriate resources. All conversations are treated with complete confidentiality.

Remember that seeking help for gambling problems is a sign of strength, not weakness. Many people have successfully overcome gambling addiction with the right support and treatment.

You don't have to face this alone – professional help and support are always available when you're ready to take that important step.