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Effective Date: January 1, 2024 fgfox casino netherlands
This Privacy Policy describes how we collect, use, and protect your personal information when you use our online casino services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with Dutch and European data protection laws.
We collect personal information that you provide to us when you register for an account, make deposits, or contact our customer support. This includes your full name, date of birth, email address, phone number, and residential address.
We also collect identification documents such as passport or national ID card copies, utility bills, and bank statements for identity verification and compliance with anti-money laundering regulations.
We collect financial information including bank account details, credit card information, transaction history, and deposit/withdrawal records. All financial data is processed through secure, encrypted channels and stored in compliance with PCI DSS standards.
We automatically collect information about your gaming activities including games played, bets placed, wins and losses, session duration, and gameplay patterns. This data helps us provide personalized gaming experiences and ensure responsible gambling practices.
We collect technical data such as IP address, browser type, device information, operating system, and cookies. This information helps us optimize our platform performance and enhance user experience.
We use your personal information to provide and maintain our casino services, process your transactions, and verify your identity as required by Dutch gambling regulations.
Your information is used to communicate with you about your account, send important updates about our services, and respond to your customer support inquiries.
We analyze gaming data to detect fraudulent activities, ensure fair play, and implement responsible gambling measures including deposit limits and self-exclusion options.
Marketing communications are sent only with your explicit consent, and you can opt-out at any time through your account settings or by contacting our support team.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information when necessary to provide our services or comply with legal obligations.
We may share information with payment processors, identity verification services, and other trusted partners who help us operate our platform. All third-party service providers are bound by strict confidentiality agreements.
We disclose information when required by law, court orders, or regulatory authorities including the Dutch Gaming Authority (KSA). We may also share information to protect our rights, prevent fraud, or ensure player safety.
In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity, but your privacy rights will remain protected under the same terms.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL encryption, secure servers, and regular security audits.
All employee access to personal data is restricted and monitored. Our staff receives regular training on data protection and privacy requirements.
Despite our security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for five years after account closure as required by Dutch gambling and financial regulations.
Gaming transaction records are maintained for regulatory compliance purposes. Marketing preferences and communication logs are retained until you request deletion or withdraw consent.
When retention periods expire, we securely delete or anonymize your personal information unless longer retention is required by law.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal information. You can request access to your personal data and receive a copy of the information we hold about you.
You have the right to correct inaccurate information, request deletion of your data (subject to legal retention requirements), and restrict or object to certain processing activities.
You can withdraw consent for marketing communications or data processing activities that require consent. You also have the right to data portability for information you provided to us.
To exercise these rights, contact our Data Protection Officer through the contact information provided below.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Essential cookies are necessary for basic site functionality and cannot be disabled.
Analytics cookies help us understand how visitors interact with our website, while preference cookies remember your settings and choices. Marketing cookies may be used to display relevant advertisements.
You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.
Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.
All international transfers comply with GDPR requirements and provide equivalent protection to that afforded within the EEA.
Our services are strictly for individuals aged 18 and older. We do not knowingly collect personal information from minors under 18 years of age.
If we become aware that we have collected information from someone under 18, we will promptly delete such information and terminate any associated account.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes through email or prominent website notices.
Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:
Email: [email protected]
Phone: +31 20 123 4567
Address: Privacy Department, Keizersgracht 123, 1015 CJ Amsterdam, Netherlands
For complaints about our data processing activities, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Website: autoriteitpersoonsgegevens.nl
Phone: +31 70 888 8500
Address: Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ Den Haag, Netherlands
We are committed to promoting responsible gaming practices while protecting your privacy. We use your gaming data to implement protective measures such as deposit limits, loss limits, and session time restrictions.
If you choose to self-exclude or take a break from gaming, we will retain necessary information to enforce these restrictions and prevent circumvention of responsible gaming measures.
Our responsible gaming tools are designed to help you maintain control over your gaming activities while ensuring your personal information remains secure and confidential.
Our website may contain links to third-party websites, payment providers, or affiliate sites. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices.
We recommend reviewing the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information.
We process your personal information based on several legal grounds under GDPR. Contract performance allows us to provide gaming services, process transactions, and maintain your account.
Legal compliance requires us to verify your identity, prevent money laundering, and report to regulatory authorities as mandated by Dutch gambling laws.
Legitimate interests enable us to prevent fraud, ensure platform security, and improve our services, provided these interests do not override your fundamental rights and freedoms.
Consent is obtained for marketing communications, optional features, and certain data processing activities that require your explicit agreement.
This Privacy Policy is governed by Dutch law and is subject to the jurisdiction of Dutch courts. Any disputes arising from this policy will be resolved in accordance with Netherlands legal procedures.
By using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Last updated: January 1, 2024